RETURNS POLICY

At Hook & Halo, we want you to be completely satisfied with your purchase. If you are not, our return policy makes the process simple and transparent. Please read the details below before initiating a return.

1. Return Window

  • Returns are accepted within 14 days from the date your order is delivered.
  • After 14 days, unfortunately, we are unable to accept returns.

2. Condition of Items

  • All items must be returned in their original condition, unused, and with all tags attached.

3. Return Process

  1. To start a return, please email us at support@hookandhalo.store with your order number and reason for the return.
  2. Please ensure you use a trackable shipping service to avoid any issues.

4. Refunds

  • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to your original payment method.

For any questions or concerns regarding our return policy, feel free to contact us at suppor@hookandhalo.store We’re here to help!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hookandhalo.store