TERMS OF SERVICE

Terms of Service

Welcome to Hook and Halo! These Terms of Service ("Terms") govern your access to and use of our website (www.hookandhalo.store), services, and products, including our collection of bag charms. Please read these Terms carefully before purchasing from or interacting with our website. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. General Information

Hook and Halo is a business that sells handcrafted and custom-designed bag charms. We aim to provide high-quality, unique accessories to enhance your style.

2. Products and Availability

  • Product Descriptions: We strive to ensure that the descriptions, images, and prices of our bag charms are accurate. However, we do not guarantee that all product information is error-free.

  • Availability: All products are subject to availability. If a product you ordered is unavailable, we will notify you as soon as possible and offer a suitable solution, such as a replacement or refund.

  • Custom Orders: We may offer custom bag charms or designs. Please review all custom orders thoroughly before confirming as custom items are non-refundable.

3. Orders and Payment

  • Placing an Order: By placing an order with us, you are making an offer to purchase the items listed in your cart. We will confirm receipt of your order, but this does not constitute acceptance of your order. Acceptance occurs when your payment is processed and we ship your item(s).

  • Payment Methods: We accept payments through major credit cards, debit cards, and other payment methods such as PayPal, depending on your location.

  • Pricing: Prices are listed in [insert currency] and include applicable taxes unless otherwise stated. We reserve the right to change prices without prior notice.

4. Shipping and Delivery

  • Shipping Costs: Shipping fees are calculated at checkout and depend on the shipping method you select and your location.

  • Delivery Times: We process and ship orders within [insert number] business days. Delivery times may vary based on your location. Please note that international orders may take longer to arrive.

  • Shipping Responsibility: Once your order has been shipped, we are no longer responsible for delays or damages caused by the shipping carrier.

5. Returns and Exchanges

  • Return Policy: We accept returns and exchanges on unused and undamaged items within [insert number] days of receiving your order. Custom or personalized items are not eligible for returns or exchanges.

  • Process: To initiate a return or exchange, please contact us at [insert contact email]. We will provide instructions on how to return the item. The customer is responsible for return shipping costs, unless the item is defective or we made an error in fulfilling your order.

  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected.

6. Intellectual Property

All content on this site, including but not limited to images, logos, text, and designs related to Hook and Halo, are the intellectual property of Hook and Halo. You may not reproduce, modify, distribute, or otherwise use any content from our website without our prior written consent.

7. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data.

8. User Conduct

By using our website, you agree not to:

  • Violate any laws or regulations.

  • Engage in any activity that disrupts or interferes with the functioning of our website.

  • Use any content from our website for unlawful purposes.

9. Limitation of Liability

To the fullest extent permitted by law, Hook and Halo will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. We are only liable for damages directly caused by our negligence or failure to meet our obligations as outlined in these Terms.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hook and Halo, its employees, and affiliates from any claim, liability, loss, damage, or expense, including reasonable legal fees, arising out of your violation of these Terms or your use of our products and services.

11. Governing Law

These Terms will be governed by and construed in accordance with the laws of [your jurisdiction], without regard to its conflict of law principles.

12. Changes to Terms

We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. Please review these Terms regularly.

13. Contact Us

If you have any questions or concerns regarding these Terms or any other aspects of your experience with Hook and Halo, please contact us at:

  • Email: support@hookandhalo.store

By continuing to use our services, you acknowledge that you have read, understood, and agree to these Terms.