SHIPPING POLICY

At Hook and Halo, we take pride in offering an exceptional shopping experience from start to finish, which includes reliable and efficient shipping services for all our luxury bag charms. Please review our shipping policy below for detailed information about our shipping practices.

Processing Time

  • Order Processing: All orders are carefully processed and packed within [1-3 business days] from the moment the order is placed, excluding weekends and public holidays.

Shipping Methods and Rates

We offer several shipping options to ensure that your order arrives in a timely manner. Shipping rates and delivery times vary based on your location and selected shipping method. Rates are calculated at checkout.

  • Domestic Shipping (Within UK / USA / EU)

    • Standard Shipping: [Estimated 3-5 business days]

    • Express Shipping: [Estimated 1-2 business days]

  • ROW Shipping:

    • We are pleased to offer international shipping to select countries. International shipping times typically range from [4-6 business days], depending on the destination.

Shipping Charges

  • Shipping charges are calculated at checkout based on the shipping method and destination.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track the progress of your order through the carrier's website. If you do not receive tracking information within [48] hours of your order shipping, please contact us at support@hookandhalo.store

Delivery Times

  • Delivery times are estimates provided by the shipping carrier. Please note that these are not guaranteed, especially during peak seasons or due to external factors such as weather conditions or carrier delays.

  • We strive to ensure your order reaches you as quickly as possible, but Hook and Halo cannot be held liable for delays caused by the carrier or customs during international shipping.

Packaging

Each of our products is carefully packaged to ensure it arrives in pristine condition. Our packaging reflects our commitment to quality and elegance, with attention to every detail to ensure that your luxury bag charm is as beautiful when it arrives as it was when it left our studio.

Missing or Damaged Packages

  • If your package has been lost or damaged during shipping, please contact us immediately at support@hookandhalo.store We will work with you to resolve the issue with the shipping carrier.

  • Please keep all packaging materials and photographs of the damaged goods for any claims.

Incorrect Address

Please ensure that the shipping address entered at checkout is correct. We are not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange for a reshipment at your expense.

Customs and Import Duties (International Orders)

  • For international orders, customers are responsible for any applicable customs duties, taxes, or fees that may be imposed by the destination country.

  • These charges are not included in the item price or shipping cost and are collected by the shipping carrier upon delivery. Please check with your local customs office for more information regarding customs regulations and fees.

Returns and Exchanges

For more information regarding our return and exchange policy, please visit our [Return Policy] page.